Buying Questions:

Q: Can I bid online or by telephone?
A: No, not presently. However, we can accept Absentee Bids - click here for details. We have looked at the systems on offer for online bidding, but consider the extra costs we would have to pass on to our customers to be unacceptable at present. Like all technology, the costs are bound to come down in the future, and we are constantly monitoring the options. We are primarily a real-life, in-person auction, where you can see and touch the items on offer.

Q: What is your buyer's premium?
A: Our standard buyers premium is 10% added to the hammer price.

Q: What are your terms?
A: Our standard terms can be found here.

Q: If I buy more than I can take home on auction day, can you store items for me?
A: Yes, we generally offer 2 weeks free storage after auctions held at the Elephant House, and can normally arrange to meet with you by prior arrangement for collection 7 days a week including evenings. After this 2 week period, a storage fee of £1 per item per day is charged. All items must be paid for on auction day, but any storage fees due can be paid on collection of lots. All items are left at buyers risk.

Q: Can you ship items for me?
A: Yes, we can pack and ship items worldwide at competitive rates. Please ask for a quote.

Q: How do I get a printed catalogue?
A: We do not produce printed catalogues. This helps to keep our costs and therefore our charges to you, to a minimum. All items are listed in our online catalogues with a colour photo where possible. A couple of days before each auction, we produce a simple PDF version of the catalogue without all the photographs for you to print off at home. This uses far less paper and ink than printing off the full web-version of the catalogue.

Q: Why are there no lot numbers showing in the online catalogue?
A: We like to lay out the auction room to display items as best as possible. Many of the items we sell are large, or are seen to their best advantage hung up on the walls etc. For this reason, we list all the items in the catalogue as they come in, but constantly re-arrange the auction room to best advantage for display purposes. We then assign lot numbers at the last minute, so that the auction runs in order around the room, making it easy for everyone to find the items they are interested in. Lot numbers are generally assigned and added to the catalogue on the Friday afternoon before the auction, and the printable catalogue is then made available as a PDF file.

Please get in touch via the Contact page for any other enquiries.